We are a private B2B service provider. This website is not affiliated with, sponsored by, or endorsed by any government entity.  |  SSM Renew | Renew SSM
We are a private B2B service provider. This website is not affiliated with, sponsored by, or endorsed by any government entity.  |  SSM Renew | Renew SSM

1. Introduction

Ebiz-ssm.com.my (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal data:

  • Identification Information: Full name, NRIC/passport number, business registration number (SSM/BRN)
  • Contact Information: Email address, phone number, mailing address
  • Business Information: Company name, business type, MSIC code, incorporation details
  • Payment Information: Billing details and transaction records (processed via secure third-party payment gateways; we do not store full card details)
  • Technical Data: IP address, browser type, device information, and cookies collected through website use

3. How We Collect Information

Personal data is collected when you:

  • Submit an inquiry or order through our website forms
  • Communicate with us via email, WhatsApp, or phone
  • Make payment for our services
  • Browse our website (via cookies and analytics tools)

4. Purpose of Processing

We use your personal data to:

  • Process and fulfil your business registration, renewal, or company secretarial service requests
  • Liaise with the Companies Commission of Malaysia (SSM) on your behalf as part of our facilitation services
  • Issue invoices, receipts, and official documents
  • Send document delivery links and processing updates
  • Respond to inquiries and provide customer support
  • Send service updates, reminders, and relevant notices
  • Improve our website and services
  • Comply with legal and regulatory obligations

5. Disclosure of Information

We do not sell or rent your personal data to third parties. We may share your information with:

  • SSM and relevant government authorities, where necessary to process your application
  • Payment gateway providers, for transaction processing
  • Our engaged Company Secretary or professional partners, where required to deliver the service
  • Law enforcement or regulators, if required by law

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law.

8. Your Rights

Under the PDPA, you have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate data
  • Withdraw consent for processing (subject to legal/contractual limitations)
  • Lodge a complaint regarding the handling of your data

Requests can be submitted to our contact details below.

9. Cookies

Our website may use cookies to enhance user experience and analyze site traffic. You may disable cookies through your browser settings; however, this may affect certain website functions.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

Ebiz-ssm.com.my
Email: info@ebiz-ssm.com.my